Terms of Service

1. Agreement to Terms

Welcome to Caseoowl. By accessing or using our web application and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Caseoowl ("we," "us," or "our").

1.1 Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

• Posting the updated Terms on our website with a new "Last Updated" date
• Sending an email notification to your registered email address (for material changes)
• Providing at least 30 days' notice before changes take effect

Your continued use of our Services after the effective date of changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using our Services and may terminate your account.

These Terms are reviewed at least annually to ensure compliance with evolving AI regulations, including the EU AI Act. We may update AI-related provisions more frequently as regulations develop.

1.2 Additional Terms

Your use of our Services is also governed by:

• Our Privacy and Cookie Policy
• Any additional terms presented to you for specific features or services

2. Description of Services

Caseoowl is a case study builder platform designed to help professionals, designers, developers, researchers, educators, and organizations create, manage, and showcase compelling case studies. Our Services include:

• Case Study Builder: Tools to create and customize professional case studies with various templates and design options
• AI-Powered Features: AI assistance for writing, content review, and analysis
• Integrations: Connections with third-party services including Figma, Notion, Miro, Canva, Google Drive, and Airtable
• Export Options: Ability to export case studies in various formats
• Showcase Platform: A community showcase to share and discover case studies
• Learning Resources: Articles, podcasts, and educational content
• Collaboration Tools: Features to work with team members on case studies

We may modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. We are not liable for any modification, suspension, or discontinuation of our Services.

3. Account Registration

3.1 Eligibility

You must be at least 16 years old to use our Services. Due to AI feature risks, users between 16-18 must:

• Have parental/guardian consent
• Be supervised when using AI features for sensitive content
• Understand AI limitations and risks

By registering, you confirm you meet these requirements. We may request age verification if we suspect underage use.

If you are between 16 and 18 years old (or the age of majority in your jurisdiction), you represent that you have reviewed these Terms with your parent or legal guardian and that they agree to these Terms on your behalf.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials (username and password)
• All activities that occur under your account, whether authorized by you or not
• Notifying us immediately at info@caseoowl.com of any unauthorized access or security breaches
• Using a strong password and enabling two-factor authentication if available

You agree not to:

• Share your account credentials with others
• Allow others to access your account
• Create multiple accounts for the same person

We are not liable for any loss or damage arising from your failure to maintain account security.

3.3 Account Information

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. Providing false information may result in account suspension or termination.

3.4 Business Accounts

If you register on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

4. User Content

4.1 Ownership

You retain all ownership rights to the content you create, upload, or submit through our Services ("User Content"), including case studies, text, images, videos, and other materials. Caseoowl does not claim ownership of your User Content.

4.2 License to Caseoowl

By submitting User Content, you grant Caseoowl a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, store, display, reproduce, modify, and process your content solely for the purpose of:

• Providing and operating our Services
• Improving and developing our Services
• Performing technical operations (backups, hosting, processing)
• Complying with legal obligations

This license terminates when you delete your content or account, except for:

• Content shared publicly or with other users (which may remain accessible)
• Content necessary for legal compliance or dispute resolution
• Cached or backup copies (deleted within 90 days of content deletion)

4.3 Showcase Submissions

If you submit your case study to our public Showcase, you grant Caseoowl an additional license to:

• Feature and promote your case study publicly on our platform and marketing materials
• Display your case study in search results, galleries, and promotional content
• Attribute the work to you using your name or username

You may withdraw your showcase submission at any time through your account settings. We will remove your case study from public display within 48 hours, though cached copies may persist temporarily.

4.4 AI Training and Your Data

IMPORTANT CLARIFICATIONS:

Your Content and AI Training:

• Your User Content is NEVER used to train OpenAI or Google's AI models
• We have contractual agreements preventing our AI providers from using your data for model training
• AI models use only your current session context to generate suggestions
• No persistent learning occurs from your content

AI-Generated Content Ownership:

• You own all content you create, including AI-assisted content
• However, AI-generated content may lack copyright protection in some jurisdictions as it is machine-generated
• You are responsible for verifying originality and obtaining rights for any AI-generated content you publish commercially
• We recommend human editing of AI outputs to establish copyright protection

4.5 Content Responsibilities

You represent and warrant that your User Content:

• Does not infringe upon any third-party intellectual property rights, including copyrights, trademarks, patents, or trade secrets
• Does not contain defamatory, obscene, pornographic, or unlawful material
• Does not include confidential information without proper authorization
• Does not contain malware, viruses, or harmful code
• Does not violate any applicable laws or regulations
• Does not violate any third-party privacy or publicity rights
• Is not spam or unsolicited commercial content

4.6 Content Backup

You are solely responsible for backing up your User Content. We are not responsible for any loss or corruption of your content. We recommend regularly exporting your case studies.

5. Acceptable Use

You agree not to:

Illegal Activities:

• Use our Services for any illegal purpose or in violation of any laws
• Engage in fraudulent activities or money laundering
• Violate export control or sanctions laws

System Integrity:

• Attempt to gain unauthorized access to our systems, servers, or other users' accounts
• Interfere with or disrupt the integrity or performance of our Services
• Introduce viruses, malware, or other harmful code
• Circumvent any security measures, access restrictions, or rate limits
• Attempt to reverse engineer, decompile, disassemble, or extract source code from our platform
• Use automated systems (bots, scrapers, crawlers) without our prior written permission

Abuse and Misuse:

• Impersonate any person or entity or misrepresent your affiliation
• Use our Services to send spam, chain letters, or unsolicited communications
• Harvest or collect user information without consent
• Create accounts through automated means or under false pretenses
• Resell, rent, or lease access to our Services without authorization

Harmful Content:

• Upload content that promotes violence, terrorism, or illegal activities
• Share content that harasses, threatens, or bullies others
• Post content that exploits or harms minors
• Distribute content that violates intellectual property rights

Violations may result in immediate account suspension or termination, and we may report illegal activities to law enforcement.

6. AI Features and Usage

6.1 AI-Generated Content

Our Services include AI-powered features for writing assistance, content review, suggestions, and analysis. You acknowledge and agree that:

No Accuracy Guarantee:

• AI-generated content is provided as suggestions and should be reviewed, verified, and edited before use
• You are solely responsible for the final content you publish, regardless of AI assistance
• AI outputs may not always be accurate, complete, suitable for your needs, or factually correct
• AI suggestions should not be relied upon for legal, medical, financial, or professional advice

Copyright and Originality:

• AI-generated content may inadvertently include material similar to existing copyrighted works
• You are solely responsible for ensuring all published content complies with intellectual property laws
• Caseoowl is not liable for any copyright infringement, plagiarism, or intellectual property violations arising from AI-generated suggestions
• We recommend using plagiarism detection tools and conducting your own originality checks

Your Obligations:

• Review and verify all AI-generated content before publishing
• Fact-check any claims, statistics, or assertions
• Ensure content meets your quality standards and complies with applicable laws
• Do not rely solely on AI output for critical decisions

6.2 AI Credits and Usage Limits

AI features may be subject to usage limits based on "AI Credits" or other metering systems.

• Credit limits, allocation, and replenishment are determined by your subscription plan
• Credits may reset monthly or according to your billing cycle
• We may change credit limits, pricing, or availability with 30 days' notice
• Unused credits typically do not roll over between billing periods
• We reserve the right to throttle or limit AI usage to prevent abuse or ensure fair access

6.3 Prohibited AI Use

You may not use our AI features to:

• Generate content that violates our Acceptable Use Policy
• Create misleading, defamatory, or fraudulent content
• Attempt to manipulate or extract training data
• Reverse engineer or replicate our AI models
• Generate spam or bulk automated content

6.4 AI Provider Selection and Transparency

Your Choice of AI Provider: You can select between OpenAI and Google Gemini for AI features. Each provider has different capabilities, limitations, and data processing practices. Review their respective privacy policies at:

• OpenAI Privacy Policy: https://openai.com/privacy
• Google Privacy Policy: https://policies.google.com/privacy

6.5 Data Processing for AI Features

When you use AI features, your prompts and content are processed by:

• OpenAI (United States) - governed by OpenAI's Data Processing Agreement
• Google (United States/EU) - governed by Google Cloud's Data Processing Terms

Data sent to AI providers:

• Your prompts and content submitted for AI processing
• Context from your current case study session
• Usage metadata (timestamps, feature usage)

Data NOT sent to AI providers:

• Your account information (name, email, password)
• Case studies not actively being processed
• Payment information
• Other users' content

We have Standard Contractual Clauses (SCCs) in place with all AI service providers to ensure GDPR-compliant data transfers outside the EU.

For incognito mode: AI processing still occurs through third-party providers, but session data is not stored in our systems after your session ends.

6.6 Consent to AI Processing

By using AI features, you explicitly consent to:

• Processing of your content by third-party AI service providers (OpenAI, Google)
• Transfer of your content to servers located in the United States and other jurisdictions
• Analysis of your content by automated systems
• Temporary storage of your content for AI processing purposes

You can withdraw this consent at any time by:

• Discontinuing use of AI features
• Using incognito mode (session data automatically deleted)
• Contacting us to delete your data

Withdrawing consent means you cannot access AI-powered features but can continue using non-AI features of our platform.

6.7 AI System Issues and Reporting

If you experience serious issues with AI features including:

• Discriminatory, harmful, or illegal outputs
• Significant inaccuracies that could cause harm
• Potential security or privacy breaches
• Systematic errors or malfunctions

Please report them immediately to ai-incidents@caseoowl.com. We investigate all reports and, where required, report serious incidents to relevant authorities per EU AI Act requirements.

7. Third-Party Integrations

Our Services integrate with third-party platforms including Figma, Notion, Miro, Canva, Google Drive, Airtable, and others. When using these integrations:

7.1 Third-Party Terms

• You are subject to the terms of service and privacy policies of those third-party services
• You must have valid accounts and licenses for any third-party services you connect
• We do not endorse or guarantee any third-party services

7.2 Authorization and Data Sharing

• You authorize us to access your third-party accounts as necessary to provide integrations
• We will only access data required for the integration functionality
• You can revoke access at any time through your account settings or the third-party platform
• Data shared with integrations is governed by both our Privacy Policy and the third party's privacy policy

7.3 Availability and Functionality

• We are not responsible for the availability, functionality, or changes to third-party services
• Third-party service interruptions may affect our Services
• We may discontinue integrations if third-party APIs change or become unavailable
• We are not liable for any data loss resulting from third-party service issues

7.4 Third-Party Data Breaches

We are not responsible for security breaches, data loss, or unauthorized access occurring on third-party platforms.

7.5 Disconnecting Integrations

You may disconnect integrations at any time through your account settings. Upon disconnection:

• We will revoke API access within 24 hours
• Synced data may remain in your Caseoowl account until deleted by you
• We will not access your third-party accounts after disconnection

8. Intellectual Property

8.1 Our Intellectual Property

Caseoowl and its licensors own all rights, title, and interest in our Services, including but not limited to:

• The Caseoowl name, logo, trademarks, and branding
• Software, source code, and technical infrastructure
• Templates, designs, and pre-built content
• Documentation, learning resources, and training materials
• User interface design and user experience
• Proprietary algorithms and AI models

All rights not expressly granted to you are reserved by Caseoowl.

8.2 Template Usage

Templates provided by Caseoowl are licensed for your personal or commercial use in creating case studies through our platform. You may:

• Use templates to create unlimited case studies
• Modify and customize templates for your needs
• Use case studies created from templates commercially

You may not:

• Redistribute, resell, or sublicense our templates
• Extract templates to use outside our platform
• Claim ownership of our template designs
• Create derivative template products for sale

8.3 Trademark Usage

You may not use Caseoowl trademarks, logos, or branding without our prior written consent, except to identify your use of our Services (e.g., "Created with Caseoowl").

8.4 Feedback and Suggestions

If you provide feedback, suggestions, or ideas about our Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, implement, and commercialize such Feedback without compensation or attribution to you.

9. Copyright Infringement and DMCA

9.1 Reporting Copyright Infringement

We respect intellectual property rights. If you believe content on our platform infringes your copyright, please send a DMCA takedown notice to info@caseoowl.com with:

• Your physical or electronic signature
• Identification of the copyrighted work claimed to be infringed
• Identification of the infringing material and its location on our platform
• Your contact information (address, phone, email)
• A statement that you have a good faith belief the use is not authorized
• A statement under penalty of perjury that the information is accurate and you are authorized to act

9.2 Counter-Notification

If your content was removed due to a DMCA notice and you believe the removal was incorrect, you may submit a counter-notification to info@caseoowl.com with:

• Your physical or electronic signature
• Identification of the removed content and its prior location
• A statement under penalty of perjury that the content was removed by mistake or misidentification
• Your consent to jurisdiction of the federal court in your district
• Your contact information

9.3 Repeat Infringer Policy

We will terminate accounts of users who repeatedly infringe copyrights. Accounts with three or more valid DMCA takedown notices may be permanently terminated.

10. Content Moderation

10.1 Our Rights

We reserve the right, but have no obligation, to:

• Monitor, review, and moderate User Content
• Remove or disable access to content that violates these Terms
• Suspend or terminate accounts for violations
• Investigate suspected violations or illegal activity
• Cooperate with law enforcement

10.2 No Obligation to Monitor

We are not obligated to monitor User Content and are not responsible for content posted by users. We act as a hosting platform and do not pre-screen content.

10.3 Reporting Violations

To report content that violates these Terms, contact us at info@caseoowl.com with specific details and links to the content.

10.4 AI System Monitoring and Records

Per EU AI Act requirements, we maintain records of:

• AI system performance and accuracy metrics
• Reported AI incidents and our responses
• AI feature usage patterns and error rates
• Significant AI system updates or changes

These records are maintained for regulatory compliance and may be provided to competent authorities upon lawful request.

11. Privacy

Your use of our Services is governed by our Privacy and Cookie Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11.1 Data Processing

If you use our Services to process personal data of others (e.g., team members, clients), you act as a data controller and are responsible for:

• Obtaining necessary consents
• Complying with applicable data protection laws (GDPR, CCPA, etc.)
• Providing required privacy notices

We act as a data processor for such data and process it according to your instructions and our Privacy Policy.

12. Payment Terms

12.1 Subscription Plans

We offer various subscription plans with different features and usage limits:

• Creator Plan: Basic features with limitations
• Pro Plan: Enhanced features, increased limits, priority support
• Team/Enterprise Plans: Advanced collaboration, custom features, dedicated support

Current pricing and plan details are available on our website.

12.2 Billing and Payment

• Billing Cycles: Subscriptions are billed monthly or annually as selected
• Payment Methods: We accept payment via Stripe and PayPal
• Auto-Renewal: Subscriptions automatically renew at the end of each billing period
• Currency: Prices are in EUR unless otherwise specified
• Taxes: Prices exclude applicable taxes (VAT, GST, etc.), which will be added at checkout

12.3 Payment Authorization

By providing payment information, you:

• Authorize us to charge the payment method for all fees
• Represent that you have authority to use the payment method
• Agree to keep payment information current and accurate

12.4 Failed Payments

If payment fails:

• We will attempt to charge your payment method multiple times
• We will notify you via email
• Your account may be downgraded or suspended after 7 days
• You remain responsible for all unpaid fees

12.5 Price Changes

We may change subscription prices with at least 30 days' notice. Price changes will apply:

• At your next renewal date
• Immediately for new subscriptions

Continuing to use our Services after a price change constitutes acceptance.

12.6 Refunds and Cancellations

Monthly Subscriptions:

• You may cancel at any time through your account settings
• Cancellation takes effect at the end of the current billing period
• No refunds for partial months
• You retain access until the end of the paid period

Annual Subscriptions:

• You may cancel at any time
• No refunds for unused months unless required by law
• You retain access until the end of the paid period

EU Consumer Right of Withdrawal:

If you are an EU consumer, you have the right to withdraw from your purchase within 14 days of subscribing without giving a reason. To exercise this right:

• Contact us at info@caseoowl.com within 14 days
• We will refund all payments received from you within 14 days
• If you used our Services during the withdrawal period, you may be charged for the value of services provided

To withdraw, you may use the model withdrawal form below or send a clear statement.

Refund Processing:

• Refunds are processed within 14 days
• Refunds are issued to the original payment method
• Payment processor fees are non-refundable

12.7 Free Trials

We may offer free trials of paid plans.

• Trials require valid payment information
• You will be charged automatically when the trial ends unless you cancel
• We will notify you before charging
• One trial per customer

12.8 Downgrades

If you downgrade to a lower plan:

• Changes take effect at the next billing cycle
• You may lose access to premium features immediately or at the cycle end
• Data exceeding new plan limits may become inaccessible
• No refunds for unused portions of higher-tier plans

12.9 Disputes

If you dispute a charge, contact us at info@caseoowl.com before filing a chargeback. Chargebacks may result in account suspension pending resolution.

13. Termination

13.1 Termination by You

You may terminate your account at any time by:

• Contacting us at info@caseoowl.com
• Using the account deletion feature in your account settings

Upon termination, your right to use our Services will immediately cease.

13.2 Termination by Us

We may suspend or terminate your account immediately, with or without notice, if you:

• Violate these Terms or our Acceptable Use Policy
• Engage in fraudulent or illegal activities
• Create risk or legal exposure for us or other users
• Abuse our Services or attempt to circumvent limitations
• Fail to pay required fees

We will provide notice when reasonably possible, except for serious violations requiring immediate action.

13.3 Notice Period

When feasible, we will provide:

• 7 days' notice for non-urgent violations with opportunity to cure
• 30 days' notice for service discontinuation
• Immediate termination for severe violations (fraud, illegal activity, security threats)

13.4 Effect of Termination

Upon termination:

• Your access to Services will be immediately revoked
• You must cease all use of our Services
• Your User Content may be deleted from our servers
• We will retain certain data as required by law or for legitimate business purposes

13.5 Data Retention and Deletion

• Voluntary Cancellation: Your data is retained for 30 days, then permanently deleted
• Termination for Violation: Data may be deleted immediately or retained for investigation
• Legal Holds: Data may be retained longer if required by law or involved in disputes

Important: We recommend exporting your case studies before terminating your account. We are not responsible for data loss after termination.

13.6 Outstanding Payments

You remain responsible for all fees incurred before termination. Termination does not waive outstanding payment obligations.

13.7 Survival

The following provisions survive termination:

• Intellectual Property (Section 8)
• Disclaimers (Section 15)
• Limitation of Liability (Section 16)
• Indemnification (Section 17)
• Governing Law (Section 18)
• Any obligations accrued before termination

14. Beta Features and Experimental Services

We may offer beta, pilot, or experimental features ("Beta Features") from time to time.

14.1 Beta Terms

Beta Features:

• Are provided "as is" without warranties
• May be unstable, incomplete, or contain errors
• May be changed or discontinued without notice
• Are not subject to service level agreements
• May have limited or no support

14.2 Feedback

By using Beta Features, you agree to provide feedback if requested. We may use this feedback without compensation or attribution.

14.3 Data and Beta Features

Data created with Beta Features may be lost if the feature is discontinued. Back up important data regularly.

15. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

15.1 No Warranties

WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that our Services will be uninterrupted, error-free, or secure
• Warranties regarding the accuracy, reliability, or completeness of any content
• Warranties that AI-generated content will be accurate, appropriate, complete, or free from errors
• Warranties that our Services will meet your requirements or expectations

15.2 Third-Party Content

We are not responsible for:

• Content, products, or services provided by third parties
• Third-party websites linked from our Services
• Actions or omissions of third-party service providers

15.3 User Content

We do not endorse, verify, or guarantee User Content. You rely on User Content at your own risk.

15.4 No Professional Advice

Our Services, including AI features, do not constitute professional advice (legal, financial, medical, or otherwise). Consult qualified professionals for such advice.

15.5 Jurisdictional Limitations

Some jurisdictions do not allow exclusion of implied warranties. In such jurisdictions, the above exclusions may not apply to you, and you may have additional rights.

16. Limitation of Liability

16.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CASEOOWL, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption or downtime
• Procurement of substitute services
• Loss of goodwill or reputation
• Any other intangible losses

THIS APPLIES EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE).

16.2 Liability Cap

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE GREATER OF:

• The amount you paid us in the twelve (12) months preceding the claim, OR
• €100

16.3 Exceptions

NOTHING IN THESE TERMS EXCLUDES OR LIMITS OUR LIABILITY FOR:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Gross negligence or willful misconduct
• Any liability that cannot be excluded or limited under Italian or EU law

16.4 Consumer Rights

FOR EU CONSUMERS: Your statutory rights under consumer protection laws are not affected by these Terms. If you are an EU consumer and we breach these Terms, you may be entitled to remedies under applicable consumer protection laws.

16.5 Allocation of Risk

The limitations in this section reflect an allocation of risk between you and Caseoowl. The pricing of our Services reflects these limitations. These limitations will apply even if any limited remedy fails of its essential purpose.

16.6 Jurisdictional Variations

Some jurisdictions do not allow the limitation or exclusion of liability for certain types of damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

17. Indemnification

17.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless Caseoowl, its parent, subsidiaries, affiliates, officers, directors, employees, agents, partners, suppliers, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees and court costs) arising from or related to:

• Your use or misuse of our Services
• Your User Content, including any infringement of third-party rights
• Your violation of these Terms
• Your violation of any law or regulation
• Your violation of any third-party rights, including intellectual property, privacy, or publicity rights
• Any claim that your User Content caused damage to a third party
• Your fraud, willful misconduct, or negligence

17.2 Defense of Claims

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate with our defense of such claims.

17.3 No Settlement Without Consent

You may not settle any claim without our prior written consent.

18. Governing Law and Dispute Resolution

18.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Italy, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

18.2 Jurisdiction

Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of Milan, Italy, unless otherwise required by mandatory consumer protection laws.

18.3 Good Faith Negotiation

Before initiating any formal proceedings, you agree to contact us at info@caseoowl.com to attempt to resolve any dispute informally. We will attempt to resolve disputes in good faith for at least 30 days.

18.4 EU Consumer Rights

If you are a consumer in the European Union, you also have access to:

• The European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr
• Your right to bring proceedings in the courts of the EU member state where you reside
• Mandatory consumer protection laws of your country of residence

18.5 Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, YOU AND CASEOOWL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

If this class action waiver is found to be unenforceable, the entirety of this arbitration agreement shall be null and void.

19. Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God (earthquakes, floods, fires, storms, pandemics)
• War, terrorism, civil unrest, or government actions
• Labor disputes or strikes
• Telecommunications or internet failures
• Power outages or utility failures
• Third-party service failures (hosting, payment processors, APIs)
• Cyberattacks, hacking, or other security incidents not caused by our negligence

During force majeure events, our obligations are suspended for the duration of the event. We will make reasonable efforts to notify you and resume normal operations as soon as possible.

20. Export Compliance

You agree to comply with all applicable export and import control laws and regulations, including those of the United States, the European Union, and Italy. You represent that you are not:

• Located in a country subject to comprehensive sanctions
• Listed on any government restricted party list
• Prohibited from receiving our Services under applicable law

You may not use our Services to develop, produce, or stockpile weapons, or for any military or intelligence purposes without proper authorization.

21. General Provisions

21.1 Entire Agreement

These Terms, together with our Privacy and Cookie Policy and any additional terms for specific features, constitute the entire agreement between you and Caseoowl regarding your use of our Services. They supersede all prior agreements, understandings, and communications.

21.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction:

• That provision shall be modified to the minimum extent necessary to make it enforceable
• If modification is not possible, the provision shall be severed
• The remaining provisions will continue in full force and effect

21.3 Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Caseoowl.

A waiver of any breach does not constitute a waiver of any subsequent breach.

21.4 Assignment

You may not assign, transfer, or delegate these Terms or your rights and obligations without our prior written consent. Any attempted assignment in violation of this section is void.

We may assign our rights and obligations under these Terms without restriction, including to:

• Our affiliates or subsidiaries
• An acquirer of our business or assets
• A successor entity in a merger or restructuring

21.5 No Third-Party Beneficiaries

These Terms are for the benefit of you and Caseoowl.

22. Contact Us

For questions, concerns, or notices regarding these Terms of Service, please contact us:

Email: info@caseoowl.com

Data Protection Officer (if applicable): dpo@caseoowl.com

For copyright infringement claims (DMCA), use the email above with "DMCA Notice" in the subject line.

For privacy-related inquiries, please refer to our Privacy and Cookie Policy or contact us at the email above.